Frequently Asked Questions

Our candle wax is a blend of natural coconut and soy waxes. Our fragrance oils are phthalate free and infused with natural essential oils. 

Be sure to gently snap off the ash or the burnt wood along the edge of the wick and then light the candle. Not removing the ash will cause your candle not to burn properly. Always take this step before you relight your candle.  

No worries! Simply email us with a picture of the candle while it's lit at CustomerService@ivoryraine.com and we'll get this corrected for you. 

Our candles do not expire. They actually get better with time. The longer it sits, the better it smells.

We ship Monday-Friday from 8:00am-3:30pm CST excluding holidays.

In the summer months, we ship Monday-Wednesday.

Yes, we do ship to PO boxes.

Unfortunately, not at this time. 

Yes, we do!

First, don't panic! Sometimes the Post Office marks the order as delivered prematurely. Please allow at least 1-2 business days for them to actually deliver it.