FAQ

WHAT ARE YOUR CANDLES MADE OF?

-Our candle wax is a blend of natural coconut and soy waxes. Our fragrance oils are phthalate free and infused with natural essential oils.

 

WHY IS MY CANDLE FLAME GETTING LOWER?

-Be sure to gently snap off the ash or the burnt wood along the edge of the wick and then light the candle. Not removing the ash will cause your candle not to burn properly. Always take this step before you relight your candle. 

 

MY FLAME IS STILL LOW AFTER TRIMMING THE WICK. WHAT SHOULD I DO?

-No worries! Simply email us with a picture of the candle while it's lit at Hello@ivoryraine.com and we'll get this corrected for you.

 

DO YOUR CANDLES EXPIRE?

-Our candles do not expire. They actually get better with time. The longer it sits, the better it smells.

 

WHAT DAYS/TIMES DO YOU SHIP? 

-We ship Monday-Friday from 8:00am-3:30pm CST excluding holidays.

 

DO YOU SHIP TO PO BOXES AND/OR INTERNATIONAL?

-Yes, we do ship to Po Boxes. Unfortunately at this time, we do not ship internationally. 

 

MY ORDER STATUS READS DELIVERED BUT IT'S NOT IN MY MAILBOX. WHAT SHOULD I DO?

-First, don't panic! Sometimes the Post Office marks the order as delivered prematurely. Please allow at least 1-2 business days for them to actually deliver it.

 

WHY DID THE WAX TURN TAN/BROWN AFTER BURNING MY CANDLE?

-You know how wood has a natural brownish hue? Well, that’s where tannins come into play. Tannins are natural compounds present in wood that give it that color. This leads to subtle changes in the color of the wax as the candle burns. This does not impact the performance or fragrance of your candle.